Returns

At Yesido South Africa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Not Satisfied With Your Product?

If you are not completely satisfied with your purchase, you may return eligible items within 7 days of receiving your order.

To qualify for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, cables, and documentation.

  • Be accompanied by proof of purchase or order confirmation.

Return Conditions

Please note the following conditions:

  • Only products purchased directly from the Yesido South Africa online store are eligible for returns.

  • Products purchased through third-party retailers, resellers, or marketplaces must be returned to the original seller.

  • Items damaged due to misuse, neglect, accidental damage, or unauthorized modifications are not eligible for return.

  • Returns submitted without proof of purchase may be refused.

  • We may request photos or videos of the product before approving a return, replacement, or refund.

  • Customers may be responsible for return shipping costs unless the item is faulty, damaged on arrival, or incorrectly supplied.

Non-Returnable Items

The following items cannot be returned:

  • Products showing signs of misuse or physical damage.

  • Products returned without original packaging.

  • Clearance, promotional, or final-sale items.

  • Products purchased from third-party retailers.

  • Items returned after the 7-day return period.

How To Request a Return

To request a return, please contact our customer support team and provide:

  • Your Order Number

  • Full Name

  • Email Address

  • Reason for Return

  • Photos or videos if the product is damaged or defective

Our support team will review your request and provide return instructions.

Return Processing

Once your return request has been approved:

  1. Return the product according to the instructions provided.

  2. Our team will inspect the returned item upon receipt.

  3. If the return meets our policy requirements, your refund or replacement will be processed.

Please allow up to 5 business days for inspection and processing after the returned item has been received.

Faulty or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.

To speed up the process, we may request:

  • Photos of the product

  • Photos of the packaging

  • A short video demonstrating the fault (if applicable)

Once approved, we will arrange a replacement, repair, or refund where appropriate.

Refunds

Approved refunds will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, payment provider, or card issuer.

For approved returns:

  • Faulty or incorrect products qualify for a full refund.

  • Non-defective returns may be refunded excluding shipping and handling charges.

  • Return shipping costs may be deducted where applicable.

Order Cancellations

We aim to process orders as quickly as possible.

Once an order has been placed and processing has begun, it may not be possible to cancel or modify the order.

If you no longer require the product after receiving it, you may request a return in accordance with this Returns & Refund Policy.

Contact Us

For any return, refund, or product-related enquiries, please contact:

Yesido South Africa

Email: support@yesidosouthafrica.com

Email: lilliesquarter@yesidosouthafrica.com

Phone & WhatsApp: +27 63 261 4007