Terms & Conditions

Last Updated: 12 August 2026

Welcome to Yesido South Africa. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Our Store

Yesido South Africa operates this online store to provide customers in South Africa with Yesido products and related accessories.

Throughout these Terms & Conditions, the terms "we", "us", "our" and "Yesido South Africa" refer to the store operator, while "you" and "customer" refer to the person using our website or purchasing our products.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website, systems, or customer information.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, modify, or distribute our website content without permission.

  • Provide false or misleading information when placing an order.

We reserve the right to refuse service, cancel accounts, or restrict access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, product colours and appearance may vary slightly depending on your device, screen settings, lighting, or photography.

Product availability may change without notice.

We reserve the right to:

  • Update product information.

  • Correct errors or inaccuracies.

  • Change product prices.

  • Change product specifications.

  • Limit the quantity of products available for purchase.

  • Discontinue products where necessary.

4. Prices and Currency

All prices displayed on the Yesido South Africa website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been confirmed and accepted, except where an obvious pricing or technical error has occurred.

We make reasonable efforts to ensure that prices displayed on the website are accurate. If a significant pricing error occurs, we reserve the right to contact the customer before processing the order or cancel the affected order and provide an appropriate refund where applicable.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been finally accepted if there is an issue with payment, stock availability, pricing, or other circumstances.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of:

  • Incorrect pricing or product information.

  • Product unavailability.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect customer or delivery information.

  • Payment failure.

  • Website or technical errors.

  • Orders that appear to be placed for unauthorized resale or other prohibited purposes.

If we cancel an order after payment has been received, the applicable payment amount will be refunded to the original payment method, subject to the applicable payment provider's processing times.

6. Payment

Payment must be successfully completed through the payment methods made available at checkout.

You agree that all payment and billing information provided during checkout is accurate and belongs to you or that you are authorized to use it.

Orders may not be processed until payment has been successfully authorized and received.

Payment processing may be handled by third-party payment providers. Their own terms and conditions may also apply to payment transactions.

7. Shipping and Delivery

We currently provide shipping within South Africa.

Our standard delivery timeframe is generally 2–3 business days after an order has been processed and dispatched.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • Remote or difficult-to-reach delivery locations.

  • High order volumes.

  • Incorrect or incomplete delivery information.

  • Operational or logistical issues.

Delivery estimates are therefore provided as a general guideline and are not guaranteed delivery dates.

Customers are responsible for providing accurate delivery information when placing an order. We cannot be responsible for delays or failed delivery resulting from incorrect, incomplete, or inaccurate information supplied by the customer.

8. Free Standard Shipping

Where free standard shipping is offered, the offer applies according to the shipping terms displayed on the website at the time of purchase.

Shipping promotions, delivery areas, minimum order requirements, and other conditions may be changed or withdrawn where necessary.

Any applicable shipping charges will be displayed during checkout before the order is completed.

9. Returns

Eligible products may be returned within 7 days of receiving the order, subject to our Returns & Refund Policy.

To qualify for a return, the product must generally:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories, manuals, cables, and documentation.

  • Be accompanied by proof of purchase or order confirmation.

Used, damaged through misuse, or altered products may not be eligible for return.

Products purchased through third-party retailers, resellers, or marketplaces must be returned to the original seller and are not covered by our online-store return process.

For complete information about returns, please refer to our Returns & Refund Policy.

10. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged on arrival, or different from the product you ordered, please contact our customer support team as soon as possible and within 7 days of delivery.

We may request photographs, packaging images, videos, or other information to help us assess the issue.

Where a claim is approved, we may provide an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and applicable requirements.

11. Refunds

Approved refunds will generally be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

For additional information regarding returns and refunds, please refer to our Returns & Refund Policy.

12. Order Cancellations

We aim to process orders promptly.

If you wish to cancel or modify an order, please contact us as soon as possible.

Once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible.

If an order can no longer be cancelled, you may request a return in accordance with our Returns & Refund Policy after receiving the product.

13. Intellectual Property

All content appearing on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

  • Icons

  • Other visual and written materials

is owned by or used with permission by Yesido South Africa and/or the relevant rights holders.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our website content without prior written permission.

14. Third-Party Services and Links

Our website may use third-party services, including payment providers, courier services, technology providers, analytics services, and other service providers.

We are not responsible for the independent policies, terms, availability, or actions of third-party websites or services.

Where our website contains links to third-party websites, those links are provided for convenience and do not mean that we endorse or control those websites.

15. Website Availability and Errors

We aim to keep our website available and functioning correctly. However, we cannot guarantee that the website will always be available, uninterrupted, secure, or completely free from technical errors.

Temporary interruptions may occur because of:

  • Maintenance.

  • Technical problems.

  • Hosting or platform issues.

  • Internet or network problems.

  • Security incidents.

  • Circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the website where necessary.

16. Limitation of Liability

To the extent permitted by applicable law, Yesido South Africa will not be responsible for losses or damages arising from circumstances outside our reasonable control, including delays caused by third-party courier services, payment providers, internet services, or other external service providers.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that information may need to be collected and processed to provide services such as order processing, payment processing, delivery, customer support, refunds, and other legitimate business operations.

Please review our Privacy Policy for more information about how your information is handled.

18. Changes to These Terms

We reserve the full right to update, modify, replace, or change these Terms & Conditions at any time.

When changes are made, the updated version will be posted on this page together with the revised Last Updated date.

It is your responsibility to review these Terms & Conditions periodically.

Your continued use of our website after changes have been posted means that you accept the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions are intended to operate in accordance with the applicable laws and regulations of South Africa.

Any disputes relating to these Terms, your use of our website, or purchases made through our online store will be handled in accordance with applicable South African law.

20. Contact Us

If you have questions about these Terms & Conditions, your order, payment, shipping, returns, or any other matter relating to our online store, please contact us.

Yesido South Africa

Email: info@yesidosouthafrica.com
Email: lilliesquarter@yesidosouthafrica.com
Phone & WhatsApp: +27 63 261 4007

We will make reasonable efforts to assist you with your enquiry.